Incident IQ

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Product Details

Website

http://www.incidentiq.com

Overview

Teaching and learning today is empowered by technology of all types—if it is properly supported. We built Incident IQ to be the leading technology support platform for K-12. We designed it to be easy for teachers, efficient for support teams, and to provide leaders with analytics to drive better support for students.

Features

TICKETING
Enter tickets quickly with rich information

Incident IQ features an easy-to-use Quick Tickets function so teachers, staff, and even students can submit help tickets in under a minute. A few clicks, enriched by built-in asset information, give support staff a head start on solving your district’s most pressing technology issues.

ASSET MANAGEMENT
Complete asset visibility

In order to create the best K-12 technology support platform, we needed a best-in-class asset management system—so we built one. Beyond asset tracking, Incident IQ ties device data to each help ticket. Student device distribution and assignment is streamlined with a simple scan or student login. Finally, Incident IQ integrates with other leading asset management systems, so districts can seamlessly access device data in one place.

DEPLOYMENT
Comprehensive device distribution

Distribute and collect classroom technology with tools that help manage deployments year-round. Track a device’s ownership over time. Automatically record storage data for year-over-year device distribution. Open tickets right from the point of exchange, and conduct device audits from a PC or a Mac

Interoperability

Compatible with the following interoperability frameworks or products: