WebHelpDesk
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Product Details
- Website
- http://www.webhelpdesk.com/
- Overview
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SolarWinds Web Help Desk is a web-based ticketing system for internal or external support requests. It creates and routes tickets from web and email channels, applies assignment and escalation rules, tracks communication and resolution, and provides knowledge-base and reporting tools.
The installed platform can associate tickets with assets and supports incident, problem, change, service-level, approval, and audit workflows. It remains a distinct SolarWinds product even though the company also offers the separate cloud-based SolarWinds Service Desk.
- Features
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Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
- Company News
A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage.
A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage.
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