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Product Details

SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

Key Features Available with SysAid Help Desk Software 
  • Ticket Management - Automate your IT processes and activities, from logging tickets through to issue resolution.
  • Self-Service Portal - Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
  • Knowledge Base - Create a knowledge base of resolution and how-to solutions for use by both sysadmins and end users via self-service.
  • Chat - Communicate with end users through live chat. Improve the end user’s IT help desk experience and reduce costs.
  • Remote Control - SysAid’s native remote control capabilities allow sysadmins to securely resolve end-user issues from anywhere.
  • Automation - Automate all your IT processes and activities using routing rules, priorities, and dynamic forms.
  • Flexibility - Configure and customize SysAid Help Desk to meet your organization’s specific needs and requirements.

This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use SysAid*