ServiceDeskPlus
Product Details
Overview
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. Join 100,000+ successful IT help desks.
Features
Best practice ITSM workflows
IT help desk integration: Powerful integrations with IT management apps
ITSM automations: Smart automation
Help desk reports: Extensive reporting capabilities
ITSM customizations: Codeless customizations
Help desk software: Deploy on cloud or on-premise
Standard: Service desk for IT and non-IT teams
Standard: Service desk for IT and non-IT teams
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
Professional: Service desk with ITAM capabilities
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
Enterprise: Unified service management platform
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
Support Options
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.
School Districts in California that use ServiceDeskPlus*
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