ServiceDeskPlus
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Product Details
- Overview
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ManageEngine ServiceDesk Plus is an IT help-desk and service-management platform for incidents, service requests, problems, changes, projects, assets, purchases, contracts, and knowledge. District technology teams use it to replace informal email support with structured, measurable workflows.
Cloud and on-premises editions provide different combinations of automation, service catalogs, approvals, asset discovery, configuration management, remote support, and reporting. It can also support non-IT departments through separate service desks and configured business processes.
- Features
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Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
- Support Options
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- Email •
- Phone
- Company News
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. Join 100,000+ successful IT help desks.
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