OSTicket
Product Details
- Website
- http://osticket.com/
- Overview
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osTicket is an open-source support-ticket system that converts requests from email, web forms, and staff entry into a shared queue. Organizations can self-host the community edition or use a commercially hosted and supported service from the project’s vendor.
Configurable forms, filters, assignment rules, service plans, canned responses, tasks, knowledge resources, user portals, and ticket history support straightforward help-desk operations. It is a general-purpose platform that districts can adapt to technology or other service departments.
- Features
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Ticket intake and routing
- Converts requests from supported email, portal, form, or staff channels into trackable tickets.
- Uses categories, priorities, assignments, queues, notifications, and escalation rules to direct work.
Resolution and self-service- Keeps request details, communication, attachments, status, and resolution history in one record.
- Provides knowledge-base or self-service capabilities where configured to reduce repeat requests.
Management and reporting- Tracks workload, response time, service levels, recurring issues, and technician activity.
- Supports dashboards, reports, roles, and audit history for operational oversight.
- Support Options
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- Phone •
- Web
- Company News
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.