KACE
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Product Details
- Overview
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KACE Service Desk by Quest is a ticket-management system for IT support organizations. It accepts requests through self-service, email, web, or staff channels and provides configurable queues, fields, workflows, knowledge resources, service levels, and reporting.
KACE Service Desk can be licensed independently or used within KACE Systems Management Appliance, where tickets connect directly with device discovery, inventory, patching, software distribution, remote support, and configuration history. Districts should identify which KACE configuration they operate.
- Features
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Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
- Support Options
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- Email •
- Phone •
- Web
- Company News
The Dell KACE K1000 Systems Management Appliance provides comprehensive management of PCs, servers, Macs, Chromebooks, smart phones, tablets, printers, networking gear, and other network-connected non-computing devices. The KACE K1000 is easy to use and its appliance-based architecture enables rapid deployment -- typically in a few days.
The Dell KACE K1000 Systems Management Appliance provides comprehensive management of PCs, servers, Macs, Chromebooks, smart phones, tablets, printers, networking gear, and other network-connected non-computing devices. The KACE K1000 is easy to use and its appliance-based architecture enables rapid deployment -- typically in a few days. It also delivers a comprehensive set of features to fulfill your systems management needs – from initial computer deployment to ongoing management, security and support, regardless of your organization’s size. The K1000 also offers seamless integration with the Dell KACE K2000 Systems Deployment Appliance for your systems provisioning needs.
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