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HEAT (Help Desk)

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Product Details

Website
https://heatsoftware.com/
Overview
HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect. IT organizations can improve their processes with an easy to use, automated ticketing system servicing inbound requests from any channel – email, web, social, phone or chat.

Features
  •  Improve service efficiency for routine and previously manual tasks
  •  Simplify, automate and streamline incident and problem management
  •  Create more self-service opportunities to modernize the user experience
  •  Become more proactive in preventing service issues
  •  Focus more on business issues and outcomes
The Ivanti platform’s modular approach enables you to add the capability you need when you need it.
 
Foundational
Just getting started? An easy-to-use incident management system for dealing with inbound tickets and requests from any channel will make your IT help desk more efficient, and its users more productive and happier.​

Intermediate
As your IT needs, mature, you can benefit from additional capability that will help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.
 
Comprehensive
More complex IT operations means more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software, and cloud assets.
 
Advanced
The most sophisticated IT operations can benefit from an advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.​

Support Options
  • Email
  • Phone
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use HEAT*