HEAT (Help Desk)
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Product Details
- Website
- https://heatsoftware.com/
- Overview
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Ivanti Neurons for ITSM is the current successor to HEAT service-management products. It centralizes incidents, requests, knowledge, service catalogs, approvals, changes, assets, and automated workflows for technology and other internal service teams.
Districts still using a HEAT-branded deployment may be operating a legacy version or an upgraded Ivanti environment. The record should identify the actual installed product before the catalog name and district relationships are converted to the successor.
- Features
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Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
- Support Options
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- Email •
- Phone
- Company News
HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect.
HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect. IT organizations can improve their processes with an easy to use, automated ticketing system servicing inbound requests from any channel – email, web, social, phone or chat.
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