Top Desk
Product Details
Website
Overview
No department is an island. Your customers rely on IT, facilities and other services – with each handlingrequests in their own way. Save your customers a lot of hassle by offering a single point of contact, and even by sharing your processes. With all departments on the same page, communication with your customers becomes more straightforward, and makes your services easier to manage.
Features
TOPdesk’s Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform. With customer support streamlined across your business, you’ll solve problems faster, communicate better, and offer more value to your customer.
The TOPdesk Self-Service Portal is the perfect hub to combine your internal services – giving customers help with whatever they need, when they need it. The self-service portal lets customers:
The TOPdesk Self-Service Portal is the perfect hub to combine your internal services – giving customers help with whatever they need, when they need it. The self-service portal lets customers:
- Log any question or request they have, no matter the topic. A ticket is automatically sent to the right team or agent, and customers can track the status via the portal.
- Browse a webshop-style service catalog and request services, from room reservations to contract changes.
- Find answers to straightforward questions thanks to the knowledge base and FAQs.
All plans include Call Management and Asset Management, and you can configure things like terminology and categorizations to make the software work for you.
Support Options
Integrations
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.
School Districts in California that use topdesk*
