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Track-IT!

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Overview

Overview

BMC Track-It! is an IT help-desk and asset-management platform for receiving requests, assigning tickets, documenting work, maintaining knowledge, tracking service levels, and reporting on support activity. It is designed for teams that need structured service operations without a large enterprise implementation.

Technicians can work through web and mobile interfaces, apply business rules and templates, maintain audit trails, and connect tickets with users and assets. Current releases also support change, purchasing, inventory, and client-management functions where configured.

Features

Features
Service desk operations
  • Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
  • Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management
  • Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
  • Connects support activity with devices, users, configuration information, and service history.
Administration and insight
  • Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
  • Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.

Company News

Company News

Interoperability

Sign-on, rostering, and file exchange methods

Select a connector to see every product that supports it.

The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. 

The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. By moving your manual processes into an automated help desk solution, you will handle calls faster and make data available when you need it. Knowledge base solutions, 24/7 self-service and online status checks along with a more streamlined process for managing help desk requests will increase your users’ confidence when placing a request with your help desk. Track-It! will allow you to automate manual processes, such as email notifications, SLA warnings, skills-based routing, audit trails and much more to help ensure consistent, reliable response times and resolutions for your users. 

Note: SDLA does not endorse or resell any products listed on the site. They are listed simply to aid in the development of integration resources for school district ed-data leaders.

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Media

Videos

Track-It! 2019 - Introduction to using Help Desk features
Track-It! 2019 - Working with Help Desk tickets
District Systems Initiative

School Districts that use this:

6 California school districts are currently associated with this product in the SDLA database.

Data comes from SDLA district surveys, public records, vendor information, and ongoing review.