Track-IT!
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Product Details
- Website
- https://www.trackit.com/
- Overview
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BMC Track-It! is an IT help-desk and asset-management platform for receiving requests, assigning tickets, documenting work, maintaining knowledge, tracking service levels, and reporting on support activity. It is designed for teams that need structured service operations without a large enterprise implementation.
Technicians can work through web and mobile interfaces, apply business rules and templates, maintain audit trails, and connect tickets with users and assets. Current releases also support change, purchasing, inventory, and client-management functions where configured.
- Features
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Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
- Support Options
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- Phone •
- Web
- Company News
The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests.
The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. By moving your manual processes into an automated help desk solution, you will handle calls faster and make data available when you need it. Knowledge base solutions, 24/7 self-service and online status checks along with a more streamlined process for managing help desk requests will increase your users’ confidence when placing a request with your help desk. Track-It! will allow you to automate manual processes, such as email notifications, SLA warnings, skills-based routing, audit trails and much more to help ensure consistent, reliable response times and resolutions for your users.
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