Samanage (Now a part of Solarwinds)
Product Details
Website
Overview
A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.
Features
- Comprehensive ITIL-ready platform with incident, problem, release, and change management modules and an efficient CMDB for your unique service needs
- Automation for ticket classification, routing, and correlation and self-service capabilities with an assistive knowledge base to increase efficiency
- Incorporates IT asset management (ITAM) for full life cycle management and audit history of your hardware, software, licenses, contracts, and more
- Service catalog to automate processes, manual tasks, and approvals for HR, facilities, finance, and other departments providing employee services
- REST APIs and powerful integrations with SolarWinds® observability solutions, ChatOps collaboration tools, and more to plug into your apps
- Customizable reports, customer satisfaction (CSAT) scores, and service-level agreement (SLA) management capabilities for operational insights
Support Options
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.
School Districts in California that use Samanage*
Photos
