Samanage (Now a part of Solarwinds)
Product Details
- Website
- https://www.samanage.com
- Overview
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SolarWinds Service Desk is the current successor to Samanage. It is a cloud IT service-management platform for incidents, service requests, knowledge, service catalogs, changes, problems, assets, contracts, approvals, and automated workflows.
District technology teams can connect support records with users, devices, configuration information, purchasing, and lifecycle history while using dashboards and service metrics to manage workload. Existing Samanage relationships should be confirmed as migrated SolarWinds Service Desk deployments before renaming.
- Features
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Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
- Support Options
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- Phone
- Company News
A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.
A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.