Incident IQ
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Product Details
- Website
- https://www.incidentiq.com/
- Overview
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Incident IQ is a K–12 technology-support platform that combines help-desk ticketing with device, application, classroom, and user context. Teachers and staff can submit issues through school-aware workflows while technicians see the student, staff member, room, device, and service information needed to diagnose the request.
Automated routing, self-service, knowledge, parts and repair workflows, service-level tracking, dashboards, and district reporting help technology teams manage support across schools. Optional modules extend the platform into asset management, facilities, events, and other district operations.
- Features
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K–12 ticketing
- Uses school, user, classroom, device, and application context to create and route support requests.
- Gives requesters status visibility and technicians a shared record of communication and resolution.
Device and repair workflows- Connects tickets with inventory, parts, warranties, assignments, and repair history where licensed.
- Supports workflows for damaged devices, exchanges, spares, and recurring technology issues.
District operations and integrations- Provides automation, knowledge, service levels, dashboards, and reporting across campuses.
- Preserves the existing ClassLink, Clever SSO, Google Classroom, LTI, and OneRoster selections; additional connectors require taxonomy review.
- Interoperabilty
- Support Options
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- Email •
- On-Site •
- Phone •
- Web
- Company News
From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services.
Teaching and learning today is empowered by technology of all types—if it is properly supported. We built Incident IQ to be the leading technology support platform for K-12. We designed it to be easy for teachers, efficient for support teams, and to provide leaders with analytics to drive better support for students.
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