GroupLink Help Desk
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Product Details
- Website
- http://grouplink.com/
- Overview
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GroupLink everything HelpDesk is a ticketing and incident-management system available in hosted and on-premises configurations. Schools use it to receive support requests, route work, communicate with requesters, document resolutions, and maintain a searchable record of service activity.
The product can expand beyond basic ticketing through self-service, knowledge management, workflow, asset and configuration processes, and broader IT service-management modules. This makes it usable by technology teams as well as other district service departments.
- Features
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Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
- Support Options
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- Email •
- Phone •
- Web
- Company News
GroupLink is taking its expertise a step further by providing an enriched, full-featured, intuitive web help desk to small school districts and schools across the country for free!
For years, GroupLink® has been a leading provider of help desk software for public and private schools, school districts, and service centers. This relationship has been aimed at helping those that enlighten the great minds of our future to be more productive and efficient. Now, GroupLink is taking its expertise a step further by providing an enriched, full-featured, intuitive web help desk to small school districts and schools across the country for free!
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